Dealing with challenges and obstacles

One of the most successful and simple changes to help your business grow is to review and rejig your operations and processes. By streamlining your processes you could save time and money, freeing up your resource to focus on winning new clients and giving added value to your current customers.

Identifying and dealing with problems

The first step to successful growth is to identify the problems that are holding your business back from reaching its true potential. Many business leaders find identifying problems to be the hardest task because they have to acknowledge where they may be failing. It’s vital to look past this and think of the bigger picture.

Step 1:

List everything that isn’t working as it should be at the moment. Can they be streamlined or improved?

Step 2:

Work out which of these issues are outside your control and which can be changed. Some of these obstacles may actually be opportunities in waiting if they’re managed correctly!

Step 3:

Think about the issues from all angles. Before you seek to remedy the symptom, think about its root cause. Very rarely is a problem entirely isolated from other factors.

Step 4:

Come up with a wide variety of potential solutions. After you’ve exhausted the obvious answers, your creativity will be put to the test. This is often where the best solutions will appear.

Step 5:

Order your problems starting with the most impactful. Then rank the problems by how difficult it’ll be to put a solution in place. Next, consider which ones will be the most cost-effective for the business to remedy. Sometimes an easier solution will start to have monetary benefits immediately.

Step 6:

Commit to which problem you’re going to solve and get going.

Step 7:

Evaluate your progression throughout the process and tweak if required.

Step 8:

Finally, confirm that your solution has been successful and get cracking on the next one.

Dealing with bad online reviews

Online reviews are both the best and worst part of running your own business. A positive review can send sales skyrocketing, increase staff morale and help continue your business growth. A negative review can do the opposite, unless it’s handled well.

How to respond to negative reviews:

  • Decide how you’re going to respond to various types of negative review. Set up a formal process for responding, including a time frame for responses, who’ll take ownership and what your responses will look like. Make sure you have a process for documenting the review and response. Never ignore the problem or expect it to just go away. Other prospective customers will see this and take it as a sign that you leave those unsatisfied ‘out in the cold’.
  • Pick a response style that works for your business and that’s suitable for the problem. Whether this is tongue-in-cheek or just a polite note, choose the style and stick to it in all your responses.
  • Research the incident and find out exactly what happened.
>Back to top