Esme FAQ

Hopefully the information below answers any questions you have. If not, please contact us.

General

I already have a business loan with Esme, can I apply for another one?

You can apply for a second loan once you have made 6 consecutive monthly payments on your current loan. Applying for a second loan is simple. We’ve already got your details, so it only takes one click! Log on to your Esme online account and click on the ‘Get new loan’ button. Esme allows a maximum of 2 loans at a time.

Will my application impact my personal credit score?

We do not carry out full credit checks. We will carry out a soft credit search on you and any directors whose details you provide. This will not affect your credit score, and cannot be seen by other lenders. See our Privacy Notice for more details.

If my loan is approved, how long will it take before I receive the money?

Once you’ve signed your documents and given us your bank account and payment card details, the money will be sent to your account within an hour; so you should receive your funds on the same day if your account can receive faster payments. To check if your account can receive faster payments, you can use this sort code checker.

Once my application is approved, how much time do I have to accept the offer?

From the point that your application is approved, you typically have 14 days to accept our offer.

What fees does Esme charge?

You can see our fees on our Rates and Fees.

Are there any restrictions on what I can borrow money for?

You can borrow from Esme for general business purposes. We do not provide loans for purchasing equity in other businesses.

How are Esme loans funded?

Esme is fully funded by NatWest. We can deposit your loan into your account as soon as you are approved and accept our offer.

How much money can I borrow and for how long?

You can borrow between £10,000 and £150,000 from 1 – 5 years! Once you’ve made 6 consecutive payments you can apply for a second loan. Esme allows a maximum of 2 loans at a time.

What are Esme’s eligibility criteria to apply for a loan?

Our eligibility criteria, along with a list of requirements needed to complete your application are set out on our How Esme Works page. We suggest you have a quick look at this before you start your application process, to make sure that you can apply, and that you have everything you need.

Payments

What should I do if I am having difficulties repaying my business loan?

If you are having difficulties or have concerns about repaying your loan, please contact us at customercare@esmeloans.com to talk about your options.

How do I make repayments?

Repayments are made either by Direct Debit or Visa Business Debit card. The account/card from which payments are made needs to be owned, controlled and in the name of the business applying. Repayments are taken automatically accordingly to your loan repayment schedule, which you can see on your Esme online account. Remember you are able to make early repayments with no fees!

Are there any restrictions on what I can borrow money for?

We lend to businesses for a variety of reasons and our loans have been used to buy new equipment, grow teams, purchase stock or bridge cash flow. The only thing we don’t provide loans for is purchasing equity in other businesses.

When do I start making repayments to the loan?

You will make your first repayment one month after you accept your loan. You can see your loan repayment schedule anytime, anywhere on your Esme online account.

Contact

How does Esme assess loan applications?

Our decision is based on information held by credit reference agencies, and the information you have provided. If you wish to review your credit score you can do so with Experian and Equifax. This Business Credit Scoring Guide may also help you understand how business finance decisions are made and the factors that may affect your application for finance.

How can I appeal a loan decision?

If you wish to appeal our decision, please contact us at appeals@esmeloans.com. Please provide as much detail as possible as to the basis of your appeal.

Can I tell you about my Esme experience?

Yes! We would love to hear from you about your experience with us and what, in your opinion, makes us different or could be improved, so please contact us at customercare@esmeloans.com with your comments.

Legal

What is a personal guarantee and how does it work?

You should take legal advice if you have any concerns or questions about the terms of your personal guarantee. The guarantee is a promise to pay all of the borrower’s liabilities to Esme Loans Limited up to the limit specified in the guarantee agreement. The limit will usually match the value of the loan provided, meaning that if the borrower misses a payment, the guarantor may be required to repay the borrower’s loan and interest in full.

Where can I find my loan documents?

You can view, download, and print your loan documents on your Esme online account. Login here.

Is there a cancellation period once the loan has been agreed?

Once you have accepted your offer, you cannot cancel your loan. However you can repay the loan at anytime with no early repayment fees.

Contact us

020 3936 4800
9am - 5pm Monday to Friday (excl. bank holidays)
Esme Loans Limited
8 Devonshire Square, London
EC2M 4PL - view on google maps

Need help?

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